FAQ
How long should my appointment be?
Nobody likes extended waits at the doctor’s office. Wouldn't you rather be off meeting the love of your life or flying a kite?
We want to make everyone's wait as short as possible and the best way for this to happen is to encourage appropriate booking times.
Please inform us at the time of booking if you require a longer consultation.
A Standard Consult is usually up to 15 minutes duration, covering 1 problem in detail, or 2 simple problems.
A Long Consult is up to 30 minutes duration, covering 1 complex problem or multiple problems in detail.
You will need a Long Consult appointment for:
A full body skin check (book a standard consult for a single mole check)
Mental health consultations
Women’s health issues
Implanon insertion or removal (please book a standard consult for Implant Insertion)
IUD Insertion & Removal
Workplace health assessments
Complete health checks
Type II diabetes
Weight management
*An Extended Consult is for complex issues taking more than 40 minutes duration.
Do you accept New Patients?
Yes, we do! Most of our doctors are accepting new patients.
Please note that Dr. Sunny Chin and Dr. Diana Lo are only seeing their existing patients at the practice.
If you are unsure which doctor is suitable for you, give us a call and we can help you find the best fit for your medical needs.
Do you take walk-in patients?
To ensure each patient receives ample time for their consultation and to keep waiting times to a minimum, we require patients to make an appointment prior to their visit.
As a result, we cannot guarantee that walk-in patients will be seen immediately. However, we will do our best to accommodate your needs and help you find the next available appointment.
Billing Principles
Brunswick Doctors is a private billing clinic. We believe in delivering high quality health services that provide you the attention and care you need. This also ensure a safe and sustainable workplace for our doctors.
We encourage appropriate booking times and make our best effort to keep the same out of pocket fee where possible. Reduced rates are in place for people with concessions.
Payment is required on the day of the appointment and in some cases prior to your appointment. Fees can be viewed in detail here on our website. Please speak to our reception staff if you are unsure about fees.
What's your cancellation policy?
We understand that sometimes life gets busy or your plans change, and you may need to cancel your appointment with us.
To ensure that other patients can access our medical services, we asks that you cancel your unwanted appointment at least 3 hours in advance to avoid a cancellation fee. In urgent situations, we will always do our best to accommodate your needs. Read more on Billing Policy.
How long does it take for my results to return?
We know that waiting for your test results can feel like a bit of a roller coaster ride.
Most test results will return within 3-5 business days. Certain tests or scans (such as cultures/MRIs) may require additional time for processing. Occasionally, there might be delays due to unforeseen circumstances.
Generally, if you do not received a notification about your test results 7 business days after the test was performed, kindly contact our staff member for an update.
How do I get my results?
Our dedicated team of doctors will review your test results as soon as they are received and promptly notify our staff member to reach out to you with the necessary information.
If your results are within expected parameters, our staff will inform you, and typically, no appointment will be necessary unless you have questions or concerns you'd like to discuss with the doctor.
For results that require further discussion, we will contact you to schedule an appointment. Non-urgent reviews will be arranged within 1-2 weeks, while urgent reviews will be scheduled within 1-2 days.
Can I get a repeat prescriptions or referrals?
In the interest of your healthcare, repeat prescriptions and referral letters will only be issued with a consultation.
After-hour care and Home visits
In the event of an emergency, please call 000 for an ambulance.
If you’re feeling sick and unable to attend the practice, Brunswick Doctors offers Telehealth consultations so you can sort out most issues from the comfort of your own home. Home visits could be arranged by the patient's usual doctor if telehealth is unavailable and inappropriate for patient.
If you require care while we are closed, please contact DoctorDoctor on 132 660 or visit their website at www.doctordoctor.com.au to book online. DoctorDoctor provide home visits and after hour care and a health summery could be sent to your usual doctor after your consultation.
Telephoning the practice and your doctor
If you have any questions for your doctor, our friendly reception staff will be able to take a message and get back to you at a convenient time.
To ensure our patients get the best quality care, we do not pass on phone calls to our doctors while they’re consulting unless it is of an urgent nature.
If you are trying to get in touch with the practice outside of our opening hours, please leave us a voicemail message with your name, phone number and reason for calling and our friendly reception staff will return your call as soon as possible.
Alternatively, you can email your enquiry to info@brunswickdoctors.com.au. Please note that email should not be used to contact the practice in an emergency. We suggest you read our Electronic Communication Policy if you would like to get in touch via email.
Electronic Communication Policy (such as SMS, E-mail and Fax)
When our patients register for their first consultation, our check-in system obtains consent to communicate electronically.
Patients must be aware that electronic communications such as email and SMS carry risk of interception or incorrect receipt by an unintended recipient. This consent indemnifies Brunswick Doctors from any harm caused as a result of electronic communications.
We will only communicate with an email address or phone number that has been verified as belonging to the patient. Unverified addresses or numbers will not be sent communications.
Finally, Brunswick Doctors does not communicate information that may be of a sensitive nature electronically to patients or relevant health organisations unless the doctor deems this is appropriate.
If at any time you do not wish to be contacted electronically, please inform our team.
Privacy Policy
Brunswick Doctors takes all of our patients privacy very seriously and complies with the Commonwealth Privacy Act 1988 and subsequent Amendments, the Victorian Health Records Act 2001 and the Australian Privacy Principles (APPs). If you would like to know our full privacy policy, please click on the link below: