FAQ
How we manage your health information
To provide you with the utmost level of care, we collect health information that is necessary from you. Often this could include your health history, family history, your ethnic background or your current lifestyle to assist our health care team in diagnosing and treating your condition.
Your health information will only be disclosed to people who are directly involved in your care. These may include treating doctors, pathology or radiology services and other specialists outside of our practice.
The confidentiality of your information and your privacy will be protected at all times in accordance with the law. Our practice is considered paperless and has systems in place to protect the privacy, security, quality and integrity of the personal health information held electronically. Appropriate staff members are trained in computer security policies and procedures and how to handle patient information safely and securely.
If you would like to know more about how we collect and keep your information, please contact our team directly.
Transfer of Medical Record
If you are new to our practice and wish to have your past health record transferred to us, please inform our team and we will provide you a ‘Medical record transfer form’ to be sent to your previous health care provider. Please note that your previous helath care provider may charge a fee for the transfer.
In order for us to transfer your health record to a third party, we must received a signed request in writing with specifications of how and where to send your information. You must request a ‘Medical Record Transfer Form’ from the healthcare provider you wish us to send your record to and we will respond to that provider’s request.
To meet the costs associated with reviewing and preparing personal patient health information to be released to a third party, an administrative fee will apply. A list of the fees associated with the types of information being requested is located on the Victorian Department of Health Website under ‘Health records act’ and on the Health Complaints Commission Website under ‘fees to access health information’.
If you’re unsure about the procedure, please get in touch with our team and we can guide you through the process.
Feedback & Complaints
We value your input and feedback in improving our service quality, and will always endeavour to resolve any complaints directly.
Please email us your feedback to: info@brunswickdoctors.com.au or chat to one of our staff members on site.
Where a matter cannot be resolved, the Health Services Commissioner can be contacted by the practice or by the patient for advice and possible mediation:
Health Services Commissioner
Level 30, 570 Bourke Street, Melbourne VIC 3000
Telephone: (61 3) 8601 5200
Toll-Free: 1800 136 066
Fax No.: (61 3) 8601 5219
TTY No. 1300 550 275
E-mail: hsc@dhs.vic.gov.au